Terms & Conditions

1.1. These terms and conditions govern contracts for the rental use of hotel rooms for lodging purposes, and other rooms for, for example, seminars, meetings, presentations, conferences, banquets and other events, the sale of food and beverages (F&B), as well as all other goods provided and services rendered by the hotel to the customer in this context (Hotel Accommodation Contract). The term “Hotel Accommodation Contract” comprises and replaces the following terms: accommodation, lodging, hotel, hotel room contract.

1.2. The hotel’s prior consent in written form is required if the rooms provided are to be sublet or rented to a third party, or used for purposes other than lodging, whereby section 540, para. 1, sentence 2 German Civil Code (BürgerlichesGesetzbuch– BGB) is waived insofar as the customer is not a consumer.

1.3. The customer’s general terms and conditions shall apply only if previously explicitly agreed.

1.4. These terms and conditions do not apply in the case of a reservation through a third party, such as Hotel.de, HRS, Expedia, Booking.com etc. In this case, the terms and conditions of those third parties apply. In such cases the hotel operates only as a service-provider and not as a contractor.

2.1. The hotel and the customer are the contracting parties. The contract shall come into force upon the hotel’s acceptance of the customer’s request. At its discretion, the hotel may confirm the room reservation in written form. In the case of a booking made via the hotel’s own website, the contract is concluded when the button “Yes, make booking with obligation to pay” or “Book bindingly” is clicked.

3.1. The hotel is obligated to keep the rooms reserved by the customer available and to render the agreed services.

3.2. The customer is obligated to pay the agreed or applicable hotel prices for rooms provided and for other services accepted. This also applies to services ordered by the customer directly or via the hotel, which a third party provides and for which the hotel advances payment.

3.3. The agreed prices include all taxes and local taxes in effect at the time of the conclusion of contract. This does not include locally levied taxes, which are owed by the guest themselves according to the particular municipal law, for example visitor’s tax or city tax. If the statutory value added tax changes, or if local taxes concerning the rooms and services are newly introduced, changed or abolished after these have been contractually agreed upon, prices will be adjusted accordingly. This only applies to contracts concluded with consumers if the period between the conclusion and fulfilment of the contract exceeds four months.

3.4. The hotel can make its consent to a customer’s later request for a reduction in the number of reserved rooms, services provided by the hotel or the length of the customer’s stay dependent on an increase in the price of the rooms and/or the other services.

3.5. Hotel invoices not stating a due date are payable without deduction within fourteen days of receipt of the invoice. The hotel can demand immediate payment of outstanding sums from the customer. In case of late payment, the hotel shall be entitled to demand the respectively applicable statutory default interest in the current amount of 8 % or, in the case of legal transactions with a consumer, in the amount of 5 % above the base interest rate. The hotel reserves the right to prove greater damages.

3.6. The hotel is entitled to require a reasonable advance payment or a security, such as a credit card guarantee, from the customer upon conclusion of the contract. The amount of the advance payment and payment dates may be agreed in writing in the contract. In the case of advance payments or security for package tours, the statutory provisions shall remain unaffected.

3.7. In justified cases, for example if the customer is in arrears or the scope of the contract increases, the hotel is entitled, to demand an advance payment or security pursuant to No. 3.6 above,or an increase of the advance payment or security agreed in the contract up to the total agreed remuneration,including after the conclusion of the contract up to the commencement of the stay.

3.8. Furthermore, the hotel is entitled, at the commencement of and during the customer’s stay, to demand a reasonable advance payment or security deposit pursuant to No. 3.6 above for existing and future claims under the contract, insofar as not previously provided pursuant No. 3.6 and/or No. 3.7 above.

3.9. The customer may only offset or settle a claim by the hotel with an undisputed or legally binding claim.

4.1. The customer can only withdraw from the contract concluded with the hotel if a right of withdrawal was explicitly agreed upon in the contract, another statutory right of withdrawal exists or if the hotel gives its explicit consent to the withdrawal. The contractual agreement of a right of withdrawal as well as the consent to withdrawal from the contract shall be in written from.

4.2. Insofar as the hotel and customer have agreed upon a date for withdrawal from the contract without charge, the customer may withdraw from the contract up to that date without receiving claims for payment or compensation from the hotel. The customer’s right of withdrawal expires if they do not exercise their right of withdrawal vis-à-vis the hotel by the agreed date.

4.3. If a contractual right of withdrawal was not agreed or has expired, or if there is no statutory right of withdrawal or cancellation, and the hotel does not give its consent to the cancellation of the contract, then the hotel is entitled to the contractually agreed payment even if a service is not used. If the rooms are not otherwise rented, the hotel may give a flat-rate discount for expenses saved. A cancelled booking results in costs of at least 80% of the total cost.

5.1. Insofar as it was agreed that the customer can withdraw from the contract at no cost within a certain period, the hotel is entitled to withdraw from the contract during this period if inquiries from other customers regarding the contractually reserved rooms exist and the customer, upon inquiry by the hotel with a reasonable deadline, does not waive their right of withdrawal.

5.2. If an agreed advance payment, or an advance payment or a security demanded pursuant to No. 3.6 and/or No. 3.7, is not made, even after a reasonable grace period set by the hotel has expired, then the hotel is also entitled to withdraw from the contract.

5.3. Moreover, the hotel is entitled to extraordinary withdrawal from the contract for a materially justifiable cause, in particular if

force majeure or other circumstances beyond the hotel’s control render fulfilment of the contract impossible;

rooms or spaces are reserved with culpably misleading or false information or concealment regarding essential facts; the identity or solvency of the customer, or the purpose of their stay, can constitute essential facts;

the hotel has justified cause to believe that use of the hotel’s services might jeopardize the smooth operation of the hotel, its security or public reputation, without being attributable to the hotel’s sphere of control or organization;

the purpose of or reason for the stay is illegal;

there is a breach of No. 1.2 above.

5.4 If the hotel withdraws from the contract for a legitimate reason, the customer is not entitled to damages.

If in the case of a withdrawal from the contract according to No. 5.2 or 5.3 above the hotel has a claim for damages from the customer, the hotel may apply a flat rate. No. 4.3 applies in such cases.

6.1. The customer does not have the right to be provided specific rooms insofar as this is not expressly agreed.

6.2. Reserved rooms are available to the customer from 3 pm on the agreed arrival date. The customer does not have the right to earlier availability.

6.3. Rooms must be vacated and made available to the hotel no later than 11 am on the agreed departure date. After that time, the hotel may bill the following amounts for late departure: 50% of the agreed room rate for the preceding stay for use of the room until 3 pm (late departure) and 90% of the official room rate for the forthcoming period for departures after 3 pm. Contractual claims by the customer relating to such charges are excluded. The customer is at liberty to prove that the hotel has no claim, or a significantly lower claim, for payment for use of the room.

6.4. Smoking in the rooms is expressly prohibited and will result in a fee of EUR 450 plus any costs incurred by the fire brigade.

6.5 Pets can only join guests with the prior agreement of the hotel. The guest is required to indicate that they wish to bring a pet with them before their stay. If the hotel agrees to them bringing a pet, it does so on condition that the pet is constantly supervised by the owner, is not ill and does not pose a danger to hotel guests or staff. Pets may not be brought to breakfast or the hotel restaurant/bar. An exception is made in the case of guide dogs for the blind, deaf or other comparable service dogs. They may accompany their owner at all times. Pets incur a fee of EUR 25 per night.

7.1. The hotel is liable for harm inflicted on life, limb and physical health. Further, it is liable for other damage caused with full intent, due to gross negligence, or due to intentional or grossly negligent violation of obligations typical for the contract. A breach of obligation by the hotel is deemed to be the equivalent to a breach by a statutory representative or vicarious agent. All other claims for damages are excluded unless otherwise stated in this No. 7. Should there be disruptions to, or defects in, the hotel’s services, the hotel shall act to remedy such upon knowledge thereof or upon immediate objection by the customer. The customer is obliged to take reasonable action to eliminate the disruption and to keep any possible damage to a minimum.

7.2. The hotel is liable to the customer for property brought into the hotel in accordance with the statutory provisions. It recommends the use of the hotel or room safe. If the guest wishes to bring with him money, securities, stocks, bonds or valuables with a value of more than EUR 800 or other items with a value of more than EUR 3,500, a separate agreement regarding their safekeeping is necessary.

7.3. Insofar as a parking space is provided to the customer in the hotel garage or a hotel parking lot, this does not constitute a safekeeping agreement, even if a fee is paid. The hotel only assumes liability for loss of or damage to motor vehicles parked or manoeuvred on the hotel’s property and the contents thereof pursuant to the preceding No. 7.1, sentences 1 to 4.

7.4. Wake-up calls are carried out by the hotel with the greatest possible diligence.

Messages, mail, and merchandise delivered for guests are handled with care. The hotel will deliver, hold, and, for a fee, forward such items (on request). The hotel only assumes liability according to the preceding No. 7, sentences 1 to 4.

8.1. Amendments and supplements to the contract, the acceptance of offers or these general terms and conditions should be made in written form. Unilateral amendments or supplements by the customer are invalid.

8.2. For commercial transactions the place of performance and payment as well as, in the event of litigation, including disputes concerning cheques and bills of exchange, the sole place of jurisdiction is the hotel’s registered office. Insofar as a contracting party fulfils the requirements of section 38, para. 2 of the German Code of Civil Procedure (Zivilprozessordnung – ZPO) and there is no general place of jurisdiction in Germany, the hotel’s registered office is regarded as the place of jurisdiction.

8.3. The contract is governed by and shall be construed in accordance with German law. The application of the UN Convention on the International Sale of Goods and conflict-of-law rules are excluded.

8.4. Should individual provisions of these general terms and conditions be or become invalid or void, the validity of the remaining provisions is not affected. The statutory provisions also apply.

8.5.The English translation of these terms and conditions is for information purposes only. In case of a dispute, only the original German version is legally binding.